Policies

The office of Dr. E. Johanning is committed to the highest standards of professional care and ethical principles. See also Forms for "Patient Bill of Rights" and Professional Ethical Standards documentation.

Patient Complaint & Grievance Policy

Policy Statement

Dr. E. Johanning, MD PC as part of its total commitment to excellence and quality assurance believes in the patient's and their representative's right to a courteous, prompt and complete response to their communications with the office of Dr. Johanning MD PC or his associates. When appropriate or necessary, follow-up action and/or patient contacts are to be completed. The office of Johanning MD PC serves as a central resource for responding to all grievances.This policy applies to all patients receiving care provided by Johanning MD PC or his associates.

  • A "complaint" is defined as an expression of dissatisfaction brought to the attention of personnel. A complaint can be resolved with the assistance of the office of Johanning MD PC. A complaint is not initially considered to be a grievance. All complaints received by the Office of Johanning MD PC will be documented.

  • Verbal communications (i.e., telephone calls, discharge phone call referrals, etc.) are referred to the office of Johanning MD PC when resolution is not possible by the individual receiving the call. The caller's name, telephone number and information shall be provided to the office of Johanning MD PC via telephone at 518 459 3336.

    The complainant will receive a return phone call from Office of Johanning MD PC or his associate(s).

  • Written communication is always considered a grievance and will be handled by the office of Johanning MD PC or his associate(s). Written communication will be referred to the Manager of Office of Johanning MD PC, or their designee, for recording in the patient file.  Within seven days of receipt, a written or verbal acknowledgment to the patient or patient's representative, will be communicated by the office of Johanning MD PC or his associate(s).  Please send to: Johanning MD PC, 4 Executive Park Drive, Albany, N.Y. 12203

  • Office of Johanning MD PC will ensure each patient complaint and grievance is appropriately documented in the patient’s record. The file will contain the description of concerns and parties involved in review; the documentation of steps taken to investigate and provide feedback; copy of the original complaint (if written), copy of acknowledgment letter (if written), copy of interim communications (if written), copy of final response.

Privacy Policy

Squarespace site data use

  • This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:

    • Information about your browser, network and device

    • Web pages you visited prior to coming to this website

    • Web pages you view while on this website

    • Your IP address

    • Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form.

  • This website collects personal data to power our site analytics, including:

    • Information about your browser, network, and device

    • Web pages you visited prior to coming to this website

    • Your IP address

    • This information may also include details about your use of this website, including:

    • Clicks

    • Internal links

    • Pages visited

    • Scrolling

    • Searches

    • Timestamps

    We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

  • This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.

    These necessary and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.

    These analytics and performance cookies are used on this website, as described below, only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.

  • When you submit information to this website via webform, we collect the data requested in the webform in order to track and respond to your submissions. We share this information with Squarespace, our online hosting provider, so that they can provide website services to us. We also share this information with Network Solutions for storage.

  • This website serves font files from and renders fonts using Google Fonts and Adobe Fonts. To properly display this site to you, these third parties may receive personal information about you, including:

    • Information about your browser, network, or device

    • Information about this site and the page you’re viewing on it

    • Your IP address